Description
We are seeking an Operations Specialist- Operations Vendor Oversight, AVP to join our team at DWS Group in Madrid.
The successful candidate will be responsible for overseeing outsourced services through a robust governance framework aligned with internal policies, service standards, and German regulatory outsourcing requirements.
Key responsibilities include:
- Developing and maintaining service catalogues, Service Level Agreements, management information, and Key Performance Indicators
- Monitoring performance through risk-based controls and regular service reviews
- Preparing, leading, and documenting service review, due diligence, and management escalation meetings
- Acting as the key interface between DWS Business Owners and service providers
- Supporting the joint project book of work, including regulatory and strategic initiatives
- Contributing to annual budget planning, actuals, forecasts, and project cost oversight
- Helping build and shape the vendor oversight model for DWS's new retirement savings account platform
- Contributing to the Smart Middle Office agenda by identifying opportunities to apply AI, machine learning, workflow automation, and data analytics
Requirements:
- Bachelor's degree (or equivalent experience)
- Solid industry knowledge of wealth management, asset management, or retirement savings
- Experience in service provider management, procurement, or finance would be an advantage
- Good knowledge of German outsourcing regulations would be an advantage
- Confident written and verbal communication in both German and English would be preferable
- Proven ability to build effective, sustainable relationships with internal stakeholders, external specialists, and service providers
What we offer:
- A range of benefits which you can choose from to create a personalized plan unique to your lifestyle
- Hybrid Working model designed to find the right balance between in-person collaboration and engagement in the office and working from home
- Opportunities for professional development and growth