Description
About the Role
The Associate Operations Manager for Supply Activation & Acquisition plays a pivotal role at Wolt. As Central scales at an unprecedented pace, your mission is to keep courier supply ahead of demand - both in the moment and over the medium term.
You will be responsible for leading and mentoring a team of 3, ensuring that intraday activation and courier acquisition are tightly coordinated across all Central markets. In this role, you will own two of Central’s most closely tracked supply KPIs - undersupplied hours and GOV loss - reported weekly to senior leadership, alongside a multi-million euro activation and acquisition budget.
Your leadership extends beyond day-to-day activation calls; you will be the primary bridge to higher management on supply health, escalating risks early and proposing structural fixes such as mobilizer strategies and special events planning ahead of demand spikes.
Key Responsibilities
- Own Central’s intraday activation strategy - activation surges, special events management and day-to-day operations.
- Lead and mentor a team of 3 and own a multi-million euro activation and acquisition budget across Central markets.
- Own Central’s courier acquisition function: job boards, application attainment, reactivation campaigns and sign-ups.
- Own and report on Central’s UH% and GOV loss KPIs weekly, surfacing risks and driving corrective action with senior leadership.
- Plan and execute mobilizer strategies and special events coverage ahead of demand spikes.
- Partner with Support, Product and Global Delivery Ops to build tools and processes that scale activation and acquisition across markets.
- Serve as the primary point of contact for top management on Central’s supply health.
Requirements
- Proven track record managing complex, data-driven operations across multiple markets.
- Comfortable owning hard KPIs and being accountable for the numbers.
- Experience leading and developing a small team.
- Strong budget ownership experience.
- Excellent ability to distill complex operational trade-offs into clear recommendations.
- Comfortable working under time pressure.
- Fluent English skills.
Compensation
The successful candidate’s starting pay will fall within the pay range of €3,207-€4,009 EUR per month.