Operation Specialist in Performance Measurement

We are seeking an Operation Specialist in Performance Measurement to join our team.

As an Operation Specialist, you will analyze operational problems related to client rate of return, money weighted vs. time weighted calculations. You will act as a central point of contact for business partners on inquiries associated with performance ROR. Your primary responsibilities will include:

• Investigating and understanding clients' accounts and portfolios returns
• Analyzing fluctuation of market value/gain/losses/return of capital price changes, security level attributions etc
• Providing superior service around clients' portfolio performance, with specific focus around time weighted vs. money weighted rate of returns
• Actively and accurately investigating and analyzing account activity for impacts to clients' portfolio performance calculations / attribution
• Providing guidance to DS branches, IC offices regarding operational policies, procedures and regulatory framework
• Advocating and championing strong Service Level Agreement performance and delivery through ongoing monitoring
• Working closely with SMEs, Project Managers and other Canadian Operations teams as well as IT and business partners to deliver solutions to issues and inquiries

To succeed in this role, you will need:

• Knowledge and understanding of Global Investment Performance Standards (GIPS), particularly Time Weighted vs. Money Weighted Rate of Return
• Strong foundation in RBC WM's operational and portfolio management systems, Broadridge, ServiceLink, ClientSource, ClientLink, FMC, PACER,PERSYS, etc
• Exceptional relationship management and analytical skills
• Ability to communicate and partner effectively with Front Office professionals to research and resolve performance related matters
• Technical skills required – MS Access, MS Excel, MS PowerPoint at an intermediate to advanced level

In return, we offer:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business