Senior Customer Service Executive - French speaking

We are seeking a Senior Customer Service Executive - French speaking to join our team in Budapest. As a global leader in beverage alcohol, Diageo has an outstanding collection of over 200 brands enjoyed in more than 180 countries.

The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in Global Business Operations, operating in centers located in Budapest, Bangalore, Bogotá, and Manila as well as satellite locations such as Belfast, Madrid, Athens and Turin.

The successful candidate will drive On Time In Full and TAG results by managing excellent business partnering with high profile and strategic Customers as well as with In-Market Supply Chain, Sales, Commercial Finance Teams and 3PL. They will also act as team leader's first support and backup from the team, be responsible for superuser tasks within the team, co-ordinate, train, motivate the team and be a role model for them as well as act as an escalation point within the organization.

Key responsibilities include:

• Train, coach, motivate and develop skills of others within the team
• Support the Leader (taking part in project, reporting and analysis)
• Support the Leader within performance management, give input to setting individual monthly OTIF targets and KPIs
• Backup person in the absence of Leader
• Update desktop procedure descriptions upon process changes
• Ensure operational stability within the team
• Liaising with other teams, coordinating issue resolution and ensuring effective WoW
• Co-ordinating, training, motivating the team and being a role model
• Proactive out of stock management, involve Customer to the decision by offering alternatives
• Manage Customer initiated order amendments in SAP
• Take ownership of incoming queries from Customers
• Update customer contact details in Customer portfolio
• Manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance, 3PL and Process Excellence Teams
• Actively promote the CARM Control agenda
• Reporting to support Customer communication and root cause analysis

The ideal candidate will have:

• Excellent and proven customer service attitude
• Excellent interpersonal and communication skills
• Fluent French and English skills
• STC process knowledge and working experience
• Strong MS Office knowledge

We offer a highly competitive Rewards and Benefits package including flexibility to manage your wellbeing and balance your priorities from day one. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best.