Description
We are seeking a Global Head of Pro Programme to lead our professional membership and revenue channel for makeup artists and approved beauty professionals.
The Global Head of Pro is the single accountable owner of Charlotte Tilbury's global Pro Programme, owning the Pro proposition, commercial plan, member journey, and operating model.
Key responsibilities include:
- Developing and executing the global pro strategy, annual business plan, budget, forecast, and performance targets
- Defining and strengthening the pro proposition, including eligibility, commercial terms, member benefits, and exclusive access
- Building and delivering the global pro recruitment strategy, working with regional teams and stakeholders
- Leading the end-to-end pro member lifecycle, including onboarding, activation, replenishment, retention, reactivation, and VIP development
- Developing strategic relationships with beauty academies, professional bodies, industry events, and approved B2B partners
Requirements:
- Significant experience in loyalty, membership, CRM, customer engagement, professional programmes, or B2B customer strategy roles
- Experience operating in a global, multi-market retail, beauty, luxury, consumer, or eCommerce environment
- Proven success managing customer or membership programmes with clear ownership of commercial targets and growth objectives
- Familiarity with customer data platforms, CRM platforms, marketing automation tools, and business intelligence reporting solutions
Benefits:
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy
- Financial security and planning with pension and life assurance
- Wellness and social benefits, including Medicash, Employee Assist Programs, and regular social connects
- Dog-friendly workspaces
- Generous product discount and gifting