Description
We are seeking a ServiceNow Principal to support a national security program for our prestigious client at the highest levels of the government in Arlington, Virginia. As a ServiceNow SME, you will be a critical leader in our overall approach to ServiceNow Migration, acting as the subject matter expert for our government client and bringing advanced technical expertise and customer service mindset needed to resolve issues as quickly and efficiently as possible.
Responsibilities:
- ServiceNow Workflow Migration: Map, analyse, and translate legacy business workflows into ServiceNow, aligning them with ServiceNow’s capabilities and best practices.
- Legacy Application Integration: Work closely with business units to port functionality from a legacy application into ServiceNow, ensuring critical business logic and requirements are retained and optimised in the new system.
- ServiceNow Improvements: Identify limitations or gaps in the current ServiceNow implementation and propose workflow-driven improvements or customisations to enhance efficiency and user experience across the organisation.
- Database Management: Manage backend databases supporting ServiceNow environments; maintain data integrity and optimise database performance.
- Data Migration & Queries: Create and optimise SQL/T-SQL queries for reporting and data migration, ensure data quality during transitions, and troubleshoot data-related issues in ServiceNow contexts to support mission-critical operations.
Requirements:
- Bachelor’s degree in Computer Science, Information Systems, or a related field (required).
- At least 6 years of relevant experience in enterprise application support or development (migrating or supporting platforms like ServiceNow).
- Strong working knowledge of ServiceNow platform architecture and workflow design, including configuring forms, building custom workflows (Flow Designer), and understanding key ServiceNow modules.
- Mid-level expertise in SQL and T-SQL for writing queries, creating stored procedures, and handling data migration tasks within enterprise databases.
- Proficiency in JavaScript for ServiceNow scripting (client scripts, business rules) and potential SharePoint customisations.
- Active Top Secret with SCI Eligibility.
Benefits:
- Flexible work schedule
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays