Description
The Leidos Digital Sector and Global Solutions Management-Operations II (GSMO-II) are seeking a NOC Technician to support the Joint Fires Network (JFN) NOC. The successful candidate will work in a 24x7 operational environment, providing technical support and guidance to ensure the smooth operation of the Defence Information System Network (DISN).
Job Summary: The NOC Technician will be responsible for performing and training teams on various duties, including incident ticket management, network event monitoring, fault isolation, and troubleshooting.
Key Responsibilities:
- Create, update, and manage incident tickets using ServiceNow ITSM+S / JIRA
- Monitor network events and failures 24/7/365 using various tools
- Notify relevant contacts about network incidents and provide timely situational awareness to leadership and impacted communities
- Support fault isolation and troubleshooting, including testing and diagnosing issues with network elements
- Restore networks and services to full operation, ensuring compliance with SLAs
- Assist in training and monitoring Network controllers and evaluate training programs, SOPs, and tools
Requirements:
- High school diploma or equivalent and 3-5 years of prior relevant experience
- Active DoD Top Secret security clearance
- DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE or equivalent)
- Experience in one or more of the following areas: alarm surveillance, fault management, LAN/WAN maintenance, performance management
- Advanced knowledge in at least four of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching
Preferred Qualifications:
- Experience in a tech control facility or cyber transport operations
- Familiarity with circuit actions and vendor management
- IP/Transport architecture experience
- SolarWinds and JIRA experience
- Experience in a Telco NOC or with inside or outside plant operations
Salary: $36.00 - $40.00 per hour
Benefits: Hawaii Cost-of-Living Allowance (COLA) for this role