Description
Leidos has a new opportunity for a Systems Administrator in our INTEL SECTOR- Cyber & Analytics Business Area (CABA). The role comes with a $15k sign-on bonus and offers competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and more.
You will join a high-performing agile team using the Scaled Agile Framework (SAFe) methodology to support a highly complex and fast-paced program. The selected candidate will be responsible for performing daily system administration and O&M support activities in support of a complex network environment with geographically distributed systems.
Primary Responsibilities
- Monitor infrastructure systems, applications, and processes, and ensure that all issues are identified, tracked, and resolved in a timely manner
- Provide support for various infrastructure systems and respond to hardware and software incidents impacting local users
- Handle IT Help Desk calls and emails, ensuring all interactions are handled timely and in a professional manner
- Utilize enterprise monitoring solutions to identify alarms that have been triggered against the environments
- Work with more senior technicians in identifying, troubleshooting, and correcting hardware and software issues including network connectivity
- Provide technical assistance to companion work groups in support of overlapping projects and maintain good inter-departmental relations
- Communicate with users and publish status of any system outages, as needed
- Proactively contact customers when infrastructure processes are significantly delayed or may impact their ability to complete a business function on time
- Execute the process for managing information assurance vulnerability alerts (IAVAs) and system security scanning for equipment suites
- Participate in the creation and ongoing maintenance of documentation to ensure clear, concise, and accurate information is readily available to assist with incident resolution
- Undertake project work and provide support for implementing IT enhancements
Required Qualifications
- BS and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience
- Experience working on an IT/software program that utilizes complex equipment/systems (ex. Network Switches, Routers, LANs, & cabling, Windows/Linux operating systems, VMware, etc.)
- Experience with Data Center design and configuration (e.g., rack and stack, power, placement, etc.)
- Experience or familiarity with IT system optimization, monitoring, and/or other technical set-up and troubleshooting
- Direct, hands-on experience helping users in an IT or similar customer service capacity
- Capable of responding very quickly to customer inquiries in a clear, concise manner
- Ability to travel up to 10% of the time if required
- Report to work in the Annapolis Junction, MD office at least once per month
Clearance Required: TS/SCI with Polygraph
Preferred Qualifications:
- Experience or familiarity with security standards, software architectures, and/or Network security technologies (Multiple Domain, PKI, SSP, Vulnerability Assessment, etc.)
- Experience supporting a software configuration management and development environment
- Experience working in an Agile Development Environment or on an Agile Team