Description
We are seeking a System Administrator I to provide support for implementation, troubleshooting, and maintenance of information technology (IT) systems. The successful candidate will manage IT system infrastructure and processes, provide day-to-day operations support, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and other IT systems.
Responsibilities:
- Provide support for implementation, troubleshooting, and maintenance of IT systems
- Manage daily activities of configuration and operation of IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
- Assist users in accessing and using IT systems
- Perform account management, configuration management, and implementation of compliance with applicable system security controls
- Conduct periodic vulnerability scans of systems
- Implement IAVA security patches and record patch status
- Provide support for escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
Qualifications:
- Bachelor's degree in a technical discipline from an accredited college or university
- 4+ years of related experience
- 5+ years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity
- 2+ years of experience with Service Management (ITSM)
- ServiceNow System Administrator certification
Benefits:
- Full-flex work week
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team
- Professional growth opportunities
- Paid education and certifications
- Paid vacation and holidays