Description
Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
You will provide systems administrative support in areas such as:
- Active Directory
- System Center Configuration Manager (SCCM)
- Exchange
- Information Security
- File Shares
- PKI
- Virus protection
Your responsibilities will include:
- Managing services using on-premise hardware and performing regular hardware and software updates
- Installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients
- Providing technical support and troubleshooting to Tier 1 & 2 support
- Delivering technical support to the Enterprise components as required
- Implementing system management tactics, techniques, and procedures (TTP)
To succeed in this role, you will need:
- High School Diploma/GED with 3 years of related experience, or Associate degree with 4 years of experience, or Bachelor's degree with 2 years of experience
- 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications
- 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops
- Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required
- Knowledge of Networking fundamentals
- Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes
- Creating and updating lifecycle documentation as required
The likely salary range for this position is $64,230 - $80,500.