Description
General Dynamics Information Technology (GDIT) is seeking a Senior Systems Administrator to join our team in support of a Federal Intelligence Agency contract. The successful candidate will provide Tier 2 support for maintaining multiple large Enterprise environments that span CONUS and OCONUS boundaries.
The supporting infrastructure includes multiple Microsoft-based networks spanning multiple security enclaves within hybrid (Windows & RHEL) environments.
Key responsibilities:
- Provide system administrative duties, including management of Windows and Linux workstations on EVDI and physical systems
- Troubleshoot application functionality, crashes, and performance issues
- Investigate user performance and collaborate with external teams to improve user experience
- Assist customers with Tier 2 incident resolution for Linux and Windows applications
- Provide remote end-user desktop support
- Identify, analyze, and resolve system incidents with both short-term workarounds and long-term solutions
- Respond to escalated service desk/team requests
- Communicate effectively with various individuals and work well within small and large team environments
- Participate in special projects as required
- Provide initial triage, response, and notifications for incidents
Requirements:
- Active TS/SCI with Polygraph clearance required
- 5+ years of related experience
- Knowledge of Active Directory Administration, DNS, DHCP, DFS, LDAP, Windows 10, Server 2012, Server 2016, and Linux Operating System
- Understanding of Service Now, NETS, or other ticketing processes
- ITIL v3 or higher certification
Preferred skills:
- Microsoft System Center Configuration Manager
- PowerShell
- Virtualization Environments (VMware, Citrix)
- Profile management utilizing VMware User Experience Management (UEM) toolset
- Microsoft Exchange
- Telephone/Video support
- Networking
- Familiarity with site-specific customer and mission
The likely salary range for this position is $102,000 - $138,000.