Description
The Canadian Secure Technical Services (CSTS) team provides leading-edge technical support to Large Enterprise and Government customers. As a Technical Consultant, you will provide personalized 'white-glove' technical support to Canadian Critical National Infrastructure customers, serving as the escalation point for network issues and leading problem resolution during network outages.
Responsibilities:
- Provide 2nd and 3rd Tier technical support on debug device and network level issues
- Develop shared lab environments to simulate customer network environments
- Translate technical challenges into direct feedback to influence product development
- Develop automation assets and AI-driven tools to make service delivery easier
Minimum Qualifications:
- BS in a technical field (CS/EE preferred) or equivalent with 5+ years of relevant experience
- 3+ years hands-on experience with debugging & troubleshooting Cisco Unified Communications Server (CUCM) and Voice/Video endpoints
- Demonstrable experience in break/fix problem-solving & trouble-shooting
Preferred Qualifications:
- Experience with Cisco IM&P servers and Jabber
- Experience documenting technical issues in incident management systems
- Experience working with Public Sector or high-security clients
- Expert-level certification such as CCNP / CCIE or equivalent industry credential
- Bilingual proficiency in Canadian French and English
Benefits:
- Salary range: $113,700.00 to $143,200.00
- Benefits include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance