Description
MongoDB Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems.
You will be working alongside MongoDB's largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You will be an expert resource on best practices in running MongoDB at scale. You will also be an advocate for customers' needs, interfacing with product management and development teams on their behalf.
As an ideal candidate, you will have:
- 4+ years of relevant experience
- Strong understanding and grasp of systems administration, troubleshooting systems, scalable and highly available distributed systems, network administration, application architecture, data architecture and design, and database architecture and administration
- Experience in performance tuning and benchmarking
- Previous experience in technical support
- A B.Tech / B.S. or equivalent work experience
Nice to have:
- Comfortable with modern AI concepts and proficient in using AI-assisted tools
- Knowledge of one or more programming languages such as Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Advanced diagnostic and troubleshooting skills
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
Success Measures:
- In 3 months, you will gain a deep understanding of MongoDB and its ecosystem
- In 6 months, you will be comfortable working frontline with customers
- In 12 months, you will work on gaining expertise to be part of a technical experts group within the MongoDB ecosystem
MongoDB offers various benefits, including employee affinity groups, fertility assistance, and a generous parental leave policy.