Description
We are seeking an Operations Analyst Payment to support business areas with day-to-day processing, reviewing, reporting, trading, and issue resolution.
Key Responsibilities:
- Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
- Collaborate with teams across the bank to align and integrate operational processes.
- Identify areas for improvement and provide recommendations in operational processes.
- Develop and implement operational procedures and controls to mitigate risks and maintain operational efficiency.
- Develop reports and presentations on operational performance and communicate findings to internal senior stakeholders.
- Identify industry trends and developments to implement best practice in banking operations.
- Participate in projects and initiatives to improve operational efficiency and effectiveness.
Analyst Expectations:
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Likely to have responsibility for specific processes within a team.
- May lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.
Key Skills:
- Process domestic and international payment transactions with speed, accuracy, and in accordance with approved procedures and regulatory requirements.
- Handle and validate SWIFT messages including MT103, MT202, MT199/299, MT192/292, as well as XML payment messages such as PACS.008 and PACS.009.
- Monitor and adhere to currency cut-off timings, service level agreements (SLAs), and quality control standards.
- Investigate and resolve payment-related queries using SWIFT, CHIPS, FED, and CAMT message formats.
- Identify process improvement opportunities and actively contribute ideas to enhance operational efficiency and client experience.
Desirable Skills:
- Strong knowledge of SWIFT messaging standards, payment processing, and correspondent banking operations.
- Detailed understanding of SWIFT fields/tags, CHIPS, FED payments, IBAN structures, and international payment regulations.
- Experience with ISO 20022 XML messages including PACS and CAMT formats.
- Excellent analytical, problem-solving, and attention-to-detail skills.
- Ability to work effectively in night shifts and manage high-volume transaction processing environments.