Description
We are seeking a Reference Data Coordinator to join our team.
As a Reference Data Coordinator, you will perform research to gather information from third parties to augment the completeness or accuracy of IQVIA reference data.
Responsibilities:
- Conduct research via internet search, phone calls, and source books to gather information from third parties.
- Solicit information from other IQVIA departments to identify when and how to correct inaccurate data, delete data, or add new entries.
- Receive input to the reference process from other IQVIA production processes.
- Validate information gathered from third-party sources and recommend changes, additions, or deletions in IQVIA's existing reference data.
- Identify required changes to the existing reference file.
- Update IQVIA reference file(s) and databases.
- Produce files and outputs for specified production and quality control processes, client support activities, etc.
- Respond to queries on reference data, referring difficult queries to team leader.
Qualifications:
- Bachelor's degree in any course or undergrad with at least 2-year course in any field.
- Proficient in written and oral communication skills with a customer service-focused approach.
- Proficient in MS Office applications (e.g., Word, Excel, Access, Outlook).
- Excellent internet research skills.
- Strong analytical skills and organisational skills.
- Excellent telephone skills and telephone professionalism.
- Preferably with BPO background.
Benefits:
(No benefits mentioned)