Solutions Engineering Manager, Iberia & Italy

At Cloudflare, we are on a mission to help build a better Internet.

Cloudflare’s solutions engineering (SE) function is responsible for collaborating with clients from early-stage ideation through to planning for production.

As a Solutions Engineering Manager, you set the cadence of the team’s communication, collaboration and culture.

Responsibilities:

• Report on individual SE strengths and weaknesses and support performance management to achieve high-standards of success.
• Conduct 1:1’s with team members.
• Act as a point of escalation for team issues, escalate issues that can’t be solved in the team.
• Recruit, interview, and on-board new team members.
• Coach team members on delivering AI/ML-focused demos, POCs, and architectural reviews.
• Stay current on AI industry developments and translate emerging trends into actionable enablement for the SE team.
• Partner with Product and Engineering teams to relay regional AI customer feedback and evangelise new AI capabilities.

Inter-Team Goals:

• Cultivate cross SE team/office coordination, keep us all connected as one team.
• Facilitate knowledge transfer between SE teams.
• Ensure the team learns from the great ideas of single team members.
• Ensure mistakes are not repeated within the team.
• Develop strong relationships outside of SE organisation to aid in escalation of issues.

Intra-Team Goals:

• Keep the pulse of the team: who is happy, productive, performing.
• Exemplify and cultivate positive culture traits.
• Provide support and confidence to team members.
• Cultivate a very open communication environment.

Personal Goals:

• Operate as a highly performing individual contributor.
• Maintain trust and respect from the team.
• Ability to handle any call, from any customer.

Desirable Skills, Knowledge, and Experience:

• Demonstrable experience in coaching, leadership skills or team management.
• Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios.
• Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers.
• Proven track record in technical pre-sales domain.
• Proven understanding of AI/ML concepts including LLMs.
• Ability to articulate Cloudflare's AI product portfolio.
• Experience helping enterprise customers design, prototype, or operationalise AI workloads.
• Knowledge of EU regulatory frameworks.
• Experience with modern cloud-native or edge-native application architectures.
• Proven knowledge of the Iberia & Italy enterprise market.

Compensation: For Portugal based hires: Estimated annual salary is between €110,000 - €152,000.