Description
Mastercard is seeking a Senior Technical Program Manager to lead complex cross-functional programs spanning multiple engineering teams, platforms, and stakeholder organizations.
As a Senior Technical Program Manager, you will drive delivery from concept to production while managing dependencies, risks, schedules, operational readiness, and executive communications.
Responsibilities:
- Drive end-to-end execution of large, complex technology programs
- Establish clear program plans, milestones, dependencies, and success metrics
- Lead planning, execution, release readiness, and production deployment activities
- Manage cross-functional delivery involving Engineering, Product, Architecture, Security, Infrastructure, and Operations teams
- Ensure predictable delivery outcomes through proactive risk management and execution discipline
- Develop a strong understanding of platform architecture, technical dependencies, and operational requirements
- Partner with Engineering and Architecture teams to identify delivery risks and mitigation strategies
- Drive technical readiness reviews, architecture reviews, migration programs, and operational preparedness activities
- Coordinate large-scale platform initiatives including cloud migration, resilience improvements, infrastructure modernization, and product launches
- Serve as the single point of accountability for program status, risks, decisions, and escalations
- Build alignment across senior engineering leaders, architects, TPMs, product managers, and business stakeholders
- Drive timely decisions and resolve competing priorities across multiple teams
- Provide concise executive-level status reporting and decision support
- Proactively identify and manage program risks, dependencies, and blockers
- Ensure operational readiness including monitoring, observability, deployment, rollback, and support procedures
- Lead war-room activities during critical incidents and drive post-incident learnings
- Establish governance frameworks and reporting mechanisms to improve delivery predictability
- Mentor TPMs and project leads across the organization
- Promote program management best practices and execution rigor
- Drive a culture of accountability, ownership, transparency, and continuous improvement
Required Qualifications:
- 5-9 years of overall career experience leading large-scale technical programs and has played a TPM role
- Proven experience delivering complex cross-functional initiatives across multiple engineering teams
- Strong understanding of distributed systems, microservices, cloud-native architectures, and event-driven platforms
- Experience managing large migration and modernization programs
- Strong program planning, dependency management, and risk management skills
- Demonstrated ability to influence without authority and drive alignment across organizations
- Strong executive communication and stakeholder management capabilities
- Experience leading production readiness, release governance, and operational execution activities
- Strong analytical and problem-solving skills
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
Preferred Qualifications:
- Experience with cloud platforms (AWS, Azure, or GCP)
- Experience with Kubernetes, Docker, CI/CD pipelines, and platform engineering
- Experience with Kafka, MQ, event-driven architectures, and high-volume transaction processing systems
- Knowledge of observability platforms, operational controls, and resiliency patterns
- Experience within financial services, payments, or highly regulated industries
- PMP, SAFe, Scrum, or equivalent certification is a plus