Description
We are seeking a Principal Customer Program Manager to join our Cisco Silicon One team.
The Cisco Silicon One team is at the centre of Cisco's ASIC design, driving the development of next-generation network devices for the AI/ML era.
As a Principal Customer Program Manager, you will define and execute strategies for successfully integrating SiliconOne products in customer environments, from evaluation to production launch.
Key responsibilities include:
- Developing and executing project plans, including scoping, identifying core support teams, and formal kick-off with customers
- Translating customer requirements into specific tasks and assigning them to relevant functional areas
- Communicating issue status to customers and internal teams, including executives
- Working closely with engineering, product management, and sales teams to resolve technical issues and keep projects on track
- Leading complex technical discussions and representing the urgency of issues
- Regularly communicating program status and key issues to management
- Building close relationships with customer development teams to find solutions to their issues
Requirements:
- 10+ years of experience in high-tech electronics, specifically leading large-scale program and project management initiatives
- Deep technical expertise in cloud development, deployment, or OEM environments
- Proven track record of managing high-stakes hardware and software engagements for strategic datacenter customers
- Hands-on experience working across the full product stack, including Software, ASIC, and Hardware
- Expert leadership capabilities, with the ability to drive execution across diverse, cross-functional global teams
- Advanced problem-solving, negotiation, and organisational skills
Preferred Requirements:
- Strong technical background in system, HW, and SW qualification for AI infrastructure, cloud/DC environments, or networking ASICs
- Strategic mindset: ability to navigate complex organisational environments and adapt to shifting circumstances
- Proven comfort with high levels of ambiguity and the ability to thrive in rapidly evolving technical landscapes
- Exceptional cross-boundary collaboration skills
- Excellent written and verbal communication skills
We offer a competitive salary range of $233,900.00 to $330,400.00, and benefits including medical, dental, and vision insurance, a 401(k) plan, and paid time off.