Description
Capital One is seeking an Executive Tech Support Specialist to provide technical support to executives and their direct administrative assistants.
The successful candidate will provide a world-class technical support experience, taking ownership of client issues from intake to resolution, and providing concierge-level support.
Responsibilities:
- Provide technical support to executive-level clients
- Troubleshoot and repair computer systems, printers, and peripheral equipment
- Support corporate applications, leveraging knowledge of current and new technologies
- Anticipate needs and proactively solve issues before clients are negatively impacted
- Support the identification of trends in incidents and requests to help identify solutions and reduce volume
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience working in Technical Support
- At least 2 years of experience with MAC or Windows Hardware configuration
- At least 2 years of experience with Google Suite applications
- At least 1 year of experience with Mobile Device Management (AirWatch) for iOS & Android
- At least 2 years of experience supporting executives
Preferred Qualifications:
- Bachelor’s Degree
- 1+ year of experience with Windows 11 or earlier operating systems
- 1+ year of experience using Zoom and other desktop support tools for remote problem resolution
- 1+ year of experience with ServiceNow
- 1+ year of experience with LAN and WAN equipment, including NICs, network cabling, and routers
- Microsoft (MCP or MCSE), ITIL Foundations, A+, or Network+ certification
- Networking knowledge including TCP/IP and awareness of security
- Ability to communicate technical concepts or solutions to a non-technical audience
The minimum and maximum full-time annual salaries for this role are $74,200 - $84,700.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.