Description
We are seeking a Senior Associate, School Operations to join our team. As a critical driver for systems and continuous improvement across the network, you will be responsible for the seamless development, execution, and continuous iteration of core operational programs and policies that ensure a high bar of quality and consistency across all our schools.
Key Responsibilities:
- Lead the end-to-end management of critical network-wide operations programs
- Own the development, maintenance, and dissemination of core operational standard work and playbooks
- Manage operational deliverables communicated to schools via the project management platform (Trello)
- Partner closely with the Technology team to support the network-wide rollout of operational technology enhancements
- Design and document system improvements to streamline and automate school-based processes
- Drive cross-functional initiatives to codify and clarify network policies with operational implications
- Analyze and report on school compliance and performance against operational metrics
- Conduct data collection, analysis, and reporting on key performance indicators (KPIs) and quality metrics
Qualifications:
- A minimum of 2-3 years of professional experience in project/program management, operations, or a related highly analytical role
- Proven ability to manage complex, multi-stakeholder projects from concept to launch
- Expert-level attention to detail and organizational skills
- Strong analytical and data-driven problem-solving skills
- Exceptional communication skills (written and verbal)
- Ability to work independently with minimal guidance and effectively manage multiple competing priorities
- Proficiency with project management and data analysis tools (e.g., Trello, Salesforce, Excel/Google Sheets)
Compensation, Benefits, & Perks:
- Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day
- Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions
- Time to Recharge: Generous paid time off, paid holidays, and paid parental leave
- Perks & Stipends: A $50/month cellphone stipend, pre-tax commuter benefits, backup family care, and performance-based earning incentives