Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Senior Analyst, Account Management is responsible for the day-to-day management and support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including navigation, advocacy, and point solution vendors.
Responsibilities:
- Serve as primary operational contact for assigned partners and internal stakeholders
- Drive service excellence, issue resolution, partner accountability, and ongoing relationship management
- Monitor operational performance, coordinate issue remediation, support implementations and escalations, maintain governance processes
- Identify opportunities for improvement, contribute to sales enablement and growth initiatives
Requirements:
- 3+ years of account management, client management, healthcare operations, project management, or related experience
- Experience managing operational relationships with clients, vendors, business partners, or cross-functional stakeholders
- Demonstrated ability to coordinate issue resolution and drive outcomes across multiple functional teams
- Strong written and verbal communication skills, including the ability to facilitate meetings and present information to diverse audiences
- Experience analyzing operational performance, identifying trends, and developing actionable recommendations
- Proven ability to manage multiple priorities and deliver results in a fast-paced environment
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook
Preferred Qualifications:
- Experience within the healthcare, health plan, TPA, benefits administration, navigation, advocacy, point solution, or vendor management environment
- Knowledge of healthcare benefits, claims administration, member advocacy, clinical navigation, care management, or related healthcare solutions
- Experience supporting partner governance, operational reviews, performance scorecards, or service delivery oversight
Education:
- Bachelor's degree in Business Administration, Healthcare Administration, Communications, Project Management, Marketing, or a related field; or equivalent combination of education and relevant work experience
Benefits:
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources
Salary Range: $46,988.00 - $122,400.00