Description
Golborne Medical Centre are looking for a part-time Receptionist/Administrator to join our friendly team. The successful applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.
You will need some flexibility to cover Morning (8:00 am to 1:00 pm) and Afternoon shifts (1:00 pm to 6:30 pm). This can be agreed.
Main duties of the job
The role is patient-focused and you will carry out a variety of roles including:
- Welcoming all patients and visitors to the surgery
- Dealing with enquiries from patients and external agencies in person and over the telephone
- Processing prescription requests
- Signposting patients to the correct service
You will work alongside a team of receptionists to ensure that all processes are carried out to a high standard.
About us
Our team consists of:
- 4 GP Partners
- 1 Salaried GP
- 1 Practice Manager
- 1 Secretary
- 2 Physician Associates
- 2 Clinical Pharmacists
- 2 Health Care Assistants
- 5 Receptionists
Job responsibilities
- Making appointments
- Prescription requests
- Giving out results where appropriate
- Ambulance transport bookings
- Deal with Home visit requests
- Deal with general enquiries
- Contacting other providers
- Register new patients and temporary residents
- Greet and direct patients and visitors
- Booking appointments
- Handing out prescriptions
- Ensure outstanding queries are explained and handed over to next shift, as necessary
- Respond to needs of our clinical team during surgery
- Collect fees from patients for providing non-NHS services
- Deal with general enquiries and complaints
- Filing medical notes
- Dealing with requests for repeat prescriptions
- Raising prescriptions as per Practice protocols
- Dealing with queries relating to repeat prescriptions
- Input and extract information from Practice computer system
- Observe health and safety guidelines at all times
- General housekeeping (e.g. keeping reception and waiting areas tidy)
- Maintain Confidentiality at all times
- To participate and continue Personal Development
- To observe Equality & Diversity guidelines at all times
- To treat all patients, colleagues and visitors with Dignity and Respect at all times
Person Specification
Pre-Checks
- Enhanced DBS is mandatory
Qualifications
- GCSE (or equivalent) in English & Maths
Experience
- Experience of working within a NHS reception/administration team
- Experience of dealing with the general public (Face to Face and over the telephone)
- Excellent telephone manner
- Confident with GP IT systems
Location
- The ideal applicant will be local and within 5 miles of this surgery.
Working Hours
- Must be able to work morning and / or afternoon shifts: Morning shifts can be 8:00 am to 1:00 pm, and afternoon shifts can be from 1:00 pm to 6:30 pm). Some flexibility may be available within these hours.