Description
As a Designate Deputy Store Manager - Foods - Birmingham, you will lead daily trading across all Foods areas, ensuring great service, strong availability, and exceptional standards.
You will support the Store Manager in delivering sales, profit, and operational targets across the store.
Key responsibilities include:
- Leading daily trading across all Foods areas
- Supporting the Store Manager in delivering sales, profit, and operational targets
- Stepping up to run the full operation driving clarity, pace, and performance
- Coaching and developing Team Managers and colleagues to deliver five-star service and efficient processes
- Driving operational excellence - from waste reduction and stock integrity to safe, legal trading
- Using data and insight to make confident, fast decisions that improve availability, sales, and customer satisfaction
- Championing new ways of working to make every process smoother and every shift more efficient
- Creating a culture of teamwork, accountability, and pride in what we do
To be successful in this role, you will need to be:
- A proven people leader with experience in food retail or operations
- Organised, proactive, and calm under pressure
- Confident making on-the-spot decisions that improve results and customer experience
- Focused on service, safety, and standards, always leading by example
- Skilled at coaching others and driving consistent performance across teams
- Digitally confident and data-literate, able to use insight to drive better decisions
- Positive, adaptable, and ready to step up when it counts
Working at M&S means being part of something bigger - helping to deliver quality, value, and service to millions of customers every day.
Benefits of working at M&S include:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption, and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you