Description
We are seeking an experienced Workers' Compensation Manager to lead our claims team, ensuring quality claim handling, regulatory compliance, client satisfaction, and operational efficiency.
Responsibilities:
- Lead, mentor, and develop a team of Workers’ Compensation claims professionals handling various caseloads and jurisdictions, primarily in Florida.
- Manage a team of adjusters and supervisors handling complex and high-exposure Workers’ Compensation claims, including catastrophic and presumption claims.
- Oversee claims strategy, reserving accuracy, litigation management, and settlement negotiations within delegated authority.
- Partner with clients, brokers, attorneys, and vendors to deliver high-quality, cost-effective claim resolutions.
- Ensure adherence to client service agreements, claims best practices, and regulatory compliance.
- Review claims data to identify trends, improve accuracy, and support risk mitigation strategies.
- Participate in quality assurance reviews, internal audits, and continuous improvement initiatives.
- Provide technical guidance, training, and coaching to claims staff.
- Contribute to business development efforts by supporting client reviews, renewals, and service presentations.
- Collaborate cross-functionally with underwriting, actuarial, and operations teams to ensure seamless delivery of client outcomes.
Requirements:
- Bachelor’s degree in Business, Risk Management, or a related field; JD or CPCU designation a plus.
- 8–12 years of Workers’ Compensation claims experience, including 3+ years in a supervisory or leadership capacity.
- Active FL adjuster license.
- Presumption claims experience.
- FL Workers' Compensation claims experience.
- Strong knowledge of jurisdiction statutes and laws.
- Proven ability to manage complex litigation, evaluate exposures, and negotiate settlements.
- Demonstrated leadership skills with a focus on mentoring, performance management, and team development.
- Excellent written and verbal communication skills; capable of client-facing presentations and reporting.
- Strong analytical, organizational, and decision-making abilities.
- Familiarity with claims management systems and data analytics tools preferred.
- Ability to travel up to 15% for client meetings, mediations, and internal reviews.
Benefits:
- Medical, dental, and vision plans.
- 401(k) plan with employer matching.
- Time-off policies, including Discretionary Time Off (DTO) and Paid Time Off (PTO).
- Paid holidays.
- Life insurance and short-term and long-term disability coverage.