Description
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As a Commercial Outcomes Architect, you'll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion.
You'll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You'll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue.
Key responsibilities:
- Drive workflow adoption and value realization for a book of named accounts
- Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption
- Partner closely with Solutions Consultants on strategy for expansion and renewal
- Define and maintain mutual success plans that proactively guide customers through their AI Transformation
- Facilitate use-case consultations that guide customers through their continuous Solutions Design
- Identify opportunities to engage Services for customers with complex or technical implementation needs
- Learn Notion's product and the broader AI ecosystem inside and out
Required skills:
- 5+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts
- Technical fluency and presence as a trusted advisor
- Commercial awareness and the ability to partner with account owners
- Ability to design and help customers build workflows that drive usage-based consumption
- Strong program and stakeholder management skills
- Native level Japanese, business level English