Description
The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs.
You will strive to constantly improve functions taking a client-focused approach to effectively process client requests and provide advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages, and business loans.
Your ability to provide superior customer service, build rapport, and gain the clients' confidence will be critical to your success.
Responsibilities
- Handling inbound calls and meeting customer expectations by providing information, understanding needs, offering value-added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
- Secure new business and/or retain existing business
- Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
- Take ownership of client concerns, building ownership and accountability at the first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
- Process applicable paperwork for clients, ensuring accuracy and completeness of information
- Meet monthly sales and retention goals.
Requirements
- Solid aptitude for listening, establishing rapport, and finding the right solutions for customers
- Strong attention to detail and problem resolution skills
- Ability to navigate between multiple systems
- Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00 am to 8:00 pm in order to better help our clients
Nice to have
- Sales experience and success in meeting and exceeding sales targets in a Contact Centre environment
- Excellent communication skills in French and English
What's in it for you?
- A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
- Work in a dynamic, collaborative, progressive, and high-performing team
- Leaders who support your development through coaching and managing opportunities
- Flexible work/life balance options
- Ability to make a difference and lasting impact
- Sophisticated RBCI software tools to boost your productivity and grow your business