Description
Salesforce is seeking a Customer Success Manager (CSM) to serve as a trusted advisor for its customer organizations. The CSM will be responsible for maintaining deep relationships with customers and account teams, improving customers' technical and operational health, and realizing the maximum value out of their Salesforce investment.
Responsibilities:
- Serve as the single point of customer accountability and responsible for the orchestration of all Signature deliverables, experience, renewal and expansion.
- Cultivate and maintain partner relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
- Help customers achieve their business goals and outcomes on the Salesforce platform by acting as an advisor for the adoption of new features, providing timely and proactive Salesforce feature mentorship, and coordinating the completion of the Signature Success catalogue of services.
- Communicate the value of Signature Success and be accountable for ensuring all collaborators understand this value.
- Act as an advocate for customers during the triage and resolution of high-severity cases.
Requirements:
- Demonstrated ability with proven experience in Digital and E-Commerce environments, including Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical or Solutions Architecture.
- Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization.
- Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.
- Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Knowledge of software development process and design methodologies.
- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
- Spanish and English proficiencies are both important for this opportunity.
Benefits:
- Unleash Your Potential: find balance and be your best with our benefits and resources.
- Limitless opportunities for growth and development.
- AI agents accelerate your impact so you can do your best.