NOC Engineer

Leidos is seeking a reliable, detail-oriented NOC Engineer to join our Network Operations Center. You will serve as the first line of defense for network availability, performance, and stability. Your responsibilities will include monitoring systems, triaging alerts, troubleshooting complex routing and hardware issues, and collaborating with cross-functional IT teams to resolve incidents swiftly. The salary for this position ranges from $59,150.00 to $106,925.00.

Primary Responsibilities:

• Real-time monitoring of network performance, server health, bandwidth utilization, and core infrastructure using enterprise monitoring tools like SolarWinds and Splunk.
• Incident response, including detecting anomalies, analyzing alerts, triaging severity levels, and initiating immediate troubleshooting or escalation.
• Troubleshooting and resolving hardware, software, and connectivity faults, including routers, switches, firewalls, VPNs, and servers.
• Escalation management, documenting trouble tickets thoroughly, and escalating unresolved, high-priority issues to Tier 2/3 engineering teams.
• Performing scheduled network maintenance, software updates, and security patch deployment during designated maintenance windows.
• Maintaining accurate shift logs, updating standard operating procedures (SOPs), and generating network reports.

Qualifications & Skills:

• Bachelor's degree and at least 2 years of hands-on experience working in a NOC, IT Help Desk, or network administration environment, or 5 years of experience in lieu of a degree.
• Must have a TS/SCI with active and current poly.
• Solid understanding of core networking fundamentals, including the OSI Reference model, routing and switching protocols (BGP, OSPF, VLANs, DNS, DHCP, and VPN technologies).
• Familiarity with enterprise networking vendor equipment (e.g., Cisco, Juniper) and operating systems (Linux/Windows Server).
• Exceptional problem-solving abilities, calm under pressure during major outages, and strong written and verbal communication.
• Willingness to support NOC schedule, which includes 12 hours per day, Monday through Friday, with individuals working 8-hour shifts.

Preferred Education & Certifications:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Relevant entry-to-mid-level certifications such as CompTIA Network+, CCNA (Cisco Certified Network Associate), or equivalent.