Description
The International Rescue Committee (IRC) is seeking a Career Development Specialist to work remotely with refugees across the country. The successful candidate will be responsible for guiding participants toward their career goals, providing ongoing navigation and support, and coordinating with internal and external partners.
Job Overview The Career Development Specialist is the participant's primary point of contact in the program, working remotely with refugees across the country by phone, video, and online tools. From intake and eligibility verification through an approved Professional Advancement Plan (PAP), this position guides each participant toward their career goal, whether that means finding a training partner, completing credential evaluation and recertification, or moving forward with an approved vehicle purchase.
Major Responsibilities:
- Outreach and Intake: Conduct virtual outreach, intake, and enrollment for eligible participants, including verifying eligibility documentation.
- Career Navigation: Complete a skills assessment with each participant and develop an individualized Professional Advancement Plan (PAP) that defines their career goal, pathway, and planned use of direct financial assistance.
- Coordination: Work with the Economic Empowerment Technical Unit, Administrative Staff, and Job Development staff so participants move smoothly between navigation, training, and placement services.
- Compliance: Maintain accurate, timely case files in Efforts to Outcomes (ETO), including documentation and the service and outcome data required for ORR reporting.
Requirements:
- 1-2 years of demonstrated experience in a human services field, preferably in a nonprofit or social services setting.
- Strong written, oral, and interpersonal communication skills, including the ability to build rapport with clients by phone and video.
- Ability to deliver services remotely to clients across states and time zones, protect client confidentiality and sensitive documents, and work independently as part of a fully virtual team.
- Experience managing a high-volume caseload, with strong organization, prioritization, time management, and follow-through.
- Proficiency with Microsoft Office, video conferencing, and remote collaboration tools, and with tracking and reporting information in a database.
- Commitment to anti-racism, ongoing learning, and equitable service to all eligible clients.
- Fluency in spoken and written English.
Preferred:
- Undergraduate degree in Social Work or a related field.
- Experience in workforce development, career coaching, or case management.
- Lived experience as a refugee or immigrant.
- Experience with Efforts to Outcomes (ETO).
- Familiarity with credential evaluation, professional licensing, or recertification pathways.
- Fluency in an additional language relevant to current refugee populations.
Compensation: $19-$28/hr
Benefits:
- Comprehensive and competitive benefits package, including medical, dental, and vision insurance, flexible spending accounts, a 403(b) retirement savings plan with employer match, disability and life insurance, and an Employee Assistance Program (EAP).