Description
If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We are currently seeking an experienced professional to join our team in the role of Product Manager – Scheme Management. This is a great opportunity to take your card and product experience in a new direction, build your network, and help shape how we work with Visa and Mastercard across our UK Retail Transactional Banking (RTB) card portfolios.
You'll join the Planning & Performance team, with a key role in the strategic and day-to-day management of scheme activity , making sure we stay on top of change, maximise value from scheme investment, and keep customers and the bank protected.
As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
This is a hybrid working role with the base location as Birmingham, Leeds, Sheffield or Chester.
In this role you will:
- Be the RTB product lead for our Visa and Mastercard relationships, escalating quickly when risks or customer impacts appear
- Track and assess scheme bulletins/announcements (pricing, fees, commercials), and make sure actions land with the right teams
- Manage scheme investment funds, focusing on smart allocation and measurable outcomes
- Own the end-to-end investment fund process: requests, approvals, delivery tracking, and benefits realisation
- Oversee claims processing and reconciliation, staying aligned to accounting guidance and regulatory expectations
- Run scheme governance for RBW, including monthly executive level reporting and top priorities
- Partner closely with global teams, RTB colleagues, Finance, and external stakeholders (Visa/Mastercard)
- Keep a firm grip on change, impact, compliance, and controls across scheme activity
To be successful in this role you should meet the following requirements:
- Experience in cards and/or payments (essential)
- Product management experience with Third Party partners, ideally with scheme exposure (essential)
- Strong analytical skills , comfortable turning large datasets into clear insights and actions
- Solid financial acumen (e.g., commercials, claims reconciliation, high-level P&L thinking) (essential)
- Confidence managing multiple workstreams and disciplines at pace, without dropping the details
- Strong risk and control mindset, with a practical approach to compliance and governance
- Proven stakeholder management skills, including working with third parties/external partners
- A track record of improving processes and influencing others to land better outcomes