Description
As a Fraud Investigations Manager at Argos, you will lead the day-to-day investigation of suspected and confirmed fraud, focusing on online transactions, accounts, payments, promotions, fulfilment, and linked activity.
You will report to the Fraud Risk Manager and lead two Investigation Specialists, ensuring complex fraud cases are prioritised, investigated, and documented consistently, objectively, and lawfully.
Key responsibilities include:
- Leading and prioritising the Argos fraud investigation workload
- Managing, coaching, and developing two Investigation Specialists
- Leading complex end-to-end investigations into suspected internal and external fraud
- Analysing ecommerce transactions, customer accounts, payment activity, device and channel behaviour, promotions, refunds, fulfilment journeys, and linked intelligence
- Producing clear investigation strategies, evidence packs, case reports, and risk summaries
- Supporting appropriate criminal, civil, disciplinary, and asset-recovery outcomes
- Recommending improvements to ecommerce controls, fraud-detection rules, screening activity, customer journeys, and operational processes
Requirements:
- Strong knowledge of fraud investigation in an ecommerce, digital, payments, or customer-account environment
- Strong analytical capability
- Good working knowledge of relevant criminal and civil law, rules of evidence, data protection, and lawful information-sharing
- People-management skills
- Experience of producing clear investigation plans, evidence packs, case reports, and recommendations
- Sound judgement and integrity
- Strong communication and influencing skills
Benefits include:
- Colleague discount of 10% on shopping online and in-store at Sainsbury's, Argos, TU, and Habitat
- Pensions scheme and life cover
- Performance-related bonus of up to 10% of salary
- Annual holiday allowance
- Additional benefits such as season ticket loans, cycle to work scheme, health cash plans, and salary advance
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