Description
We are seeking a Part Time Front Desk Agent to join our team at Soho House Holloway in West Hollywood, CA.
As a Front Desk Agent, you will be the first point of contact for members, guests, and staff, providing top-notch service and ensuring a seamless experience from the moment they enter our property.
Responsibilities:
- Welcome members, guests, and staff, and provide exceptional service
- Perform concierge duties, including booking cars, tickets to shows, restaurant reservations, and spa reservations
- Manage incoming emails and inquiries via digital portals, print and scan documents for members and guests
- Communicate with all departments daily to stay updated on hours of operation, reservation restrictions, and workflow changes
- Handle accounting-related inquiries, such as sending folios, fielding disputes, and processing billing and receipts
- Discuss Soho House amenities, room types, rates, and availability with members and guests
- Delegate tasks to valet and luggage storage teams
- Participate in daily shift briefings
Requirements:
- At least 1 year of experience in a similar role or customer-facing role
- Ability to multitask, answer high-volume phone lines, and respond to inquiries professionally and in a timely manner
- Familiarity with OpenTable, Salesforce, Google Sheets, and/or Opera
- Strong problem-solving and conflict resolution skills
- Detail-oriented, articulate, and able to multitask in a high-volume and demanding work environment
- Flexible schedule and ability to work nights, weekends, and holidays as needed
Physical Requirements:
- Ability to lift, carry, or move at least 40 pounds
- Ability to work on your feet for at least 8 hours
- Ability to seize, grasp, turn, and hold objects with your hands
- Occasional kneeling, bending, crouching, and climbing required
Benefits:
- Competitive compensation package
- Health care and 401K benefits for full-time employees
- Paid time off for full-time employees
- Career development opportunities
- Learning and development programs
- Team events and activities