Description
At Soho House, a Health Club Treatment Technician is the face of the recovery and wellbeing area, providing a warm welcome, exceptional service, and continuous support to ensure members and guests enjoy a safe, clean, and restorative environment across all treatment and recovery experiences.
Key duties include:
- Welcoming every member and guest with open arms and in a hospitable manner.
- Ensuring all treatment and recovery sessions are delivered safely, following operating procedures, time limits, contraindications, and hygiene standards.
- Providing safe and correct guidance on the use of recovery and wellbeing equipment, including hyperbaric chamber, cryotherapy, photobiomodulation bed (PBM), and compression boots.
- Encouraging a positive, inclusive, and respectful workout atmosphere.
- Addressing any member-related concerns, adverse reactions, or equipment issues promptly, documenting, and escalating to the management team where necessary.
- Ensuring all recovery and wellbeing areas are clean, sanitised, organised, and fully operational always.
- Assisting with booking and scheduling of recovery treatments, managing session flow, and providing clear information about services, benefits, and contraindications.
- Upholding discretion and professionalism, especially when serving VIPs and PWKs.
What we're looking for:
- A successful Health Club Treatment Technician for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first-class service.
- You'll be reliable, friendly and happy to be a key part of the team that strives for success.
- Minimum of 2+ years’ experience in similar capacity.
- L3 Beauty/ Massage Therapist or Personal Trainer Qualification required.
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem-solving under pressure.
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
- Ability to take direction, work in a team environment and autonomously.
Benefits include:
- Weekly Pay
- 10% treatment commission
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Staff Room Rates
- Health Cash Plan (option to up to 2 additional dependents)
- Dental Plan (option to add up to 2 additional dependents)
- Birthday Day Off after 1 year's continuous service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.