File Handler Assistant

We are seeking a File Handler Assistant to join our Non-Delegated Authority (NDA) motor unit within the Legal department at Davies. This full-time, hybrid role is based in Lostock, Bolton.

As a File Handler Assistant, you will support file handlers in managing their caseload of Small, Fast, Intermediate, and Multi Track cases on behalf of key insurer clients, from the issue of proceedings through to Trial. You will also aid in the management of litigated project files and have the opportunity to work on non-litigated cases if they fall within the NDA remit.

The cases you will handle can be non-standard motor litigation cases involving policy indemnity disputes, multi-party disputes, vulnerable road users, Part 20, and cases involving counterclaims. All claims are handled on behalf of the Defendant.

This role is suitable for an established pre-litigation RTA handler looking to move into litigation or a junior/property damage only litigator looking to progress into personal injury litigation.

Key Responsibilities:

• Acknowledge instructions and initially liaise with clients, Courts, and parties
• Draft appropriate Court documentation
• File documentation at Court and serve upon third parties where applicable
• Liaise with the Insured and witnesses to draft witness statements
• Undertake negotiations with Claimants' solicitors to achieve rapid and appropriate settlements on small claims/low-value tariff-only personal injury claims
• Obtain additional information and/or documentation from insurer clients and/or third parties to progress negotiations
• Follow up on outstanding instructions and actions to ensure responses are received within required timescales
• Provide general assistance and ad hoc duties to support lead File Handlers as required
• Ensure all case management and matter information is inputted onto the system accurately and in a timely manner

Skills, Knowledge & Expertise:

• Some experience of working within a legal environment or an appropriate qualification
• Experience of negotiating with and influencing third parties to obtain information
• Strong organisational skills and the ability to prioritise workload
• Ability to work effectively to set deadlines
• Experience dealing with calls and enquiries from customers, suppliers, and/or the public
• Gathering and recording information
• IT literacy
• Experience of using a Claims/Case Management system