Description
We are looking for a Manager- Sales & Ops - Visa Category to own CREW's visa business end to end. You will lead a team of Visa Experts, manage visa partners, and build playbooks to make visas a smooth experience for premium members.
Responsibilities:
- Own every visa from first message to passport back in hand
- Lead a team of Visa Experts and set daily targets
- Work with Destination Experts to offer visa help for international trips
- Build and maintain country playbooks with document checklists, timelines, and fees
- Set up document checks to avoid rejections and study every rejection to prevent future occurrences
- Manage visa partners and service providers
- Plan for peak season and urgent cases
- Handle escalations for visa issues
- Ensure data privacy and ethics in handling passports and personal documents
- Share daily and weekly reports with leadership
- Identify manual work for automation with Product and Tech
Qualifications:
- Based in Bangalore or open to relocating
- Comfortable with rotating shifts, including weekends and peak holiday season
- 4-7 years in tourist visa operations
- 2+ years leading a team
- Deep knowledge of visas for popular countries
- Experience managing partners and vendors
- Comfortable with data analysis and clear communication