Description
We are seeking an Operations Specialist to join our Ratings Operations team in Sao Paulo. As a strategic partner to multiple roles across the organization, you will use your business knowledge and operational acumen to continuously improve operational processes and align to business value.
Key Responsibilities:
- Complete key steps of the end-to-end ratings process for low complexity jobs for one practice independently with pace and quality to meet customer needs.
- Support team priorities (job processing, continuous improvement) with pace and quality to meet customer needs.
- Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work.
- Guide analysts and other business partners through the ratings process and support change management of improvement efforts.
- Participate in problem-solving and process improvement efforts to live the ROS mission and achieve the ROS vision.
- Understand key metrics to support the management and improvement efforts of ROS.
- Understand the role of Ratings Operations and its alignment with other functions within S&P.
- Have a learning mindset and actively advance skills leveraging a development plan and the ROS skills matrix.
- Support team members and work as a team to live the ROS mission and achieve the ROS vision.
What We're Looking For:
- Working towards an advanced student of: Economics, Business Administration, Accounting, Actuary, Engineering and related careers.
- Available to have an “estágio” for 1 year (to be graduating in December 2027).
- Must be able to prioritize, multitask and stay poised in a fast-paced, high-pressure environment while also ensuring the highest quality output.
- Comprehensive English communication skills (Intermediate level reading, speaking, and writing) are required.
- Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service are required.
- Must have the ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment.
- A strong ability to guide and influence colleagues and stakeholders is required.
- Must be an adaptable self-starter who wants to take the initiative and drive tasks to completion with strong execution.
What's in it for you:
- Training, internal mobility and career development opportunities.
- Bolsa-auxílio, Life Insurance, Meal Voucher, Transportation Voucher.