Description
The Sr. Manager, Sales Specialist - RaaS, is part of the North America Commercial sales team, partnering with Account Management to grow adoption and margin for PayPal's RaaS solutions, including Fraud Protection Advanced, Chargeback Protection, and Dispute Automation.
These solutions apply AI-driven risk models, built on transaction data from PayPal's global network, to help merchants protect revenue while preserving approval rates.
As a consultative role, the Specialist leads with discovery, diagnosing each merchant's needs before designing the right solution and positioning differentiated value against competitors, from opportunity through activation.
Success is measured by profitable activated volume within assigned verticals.
Responsibilities:
- Lead complex projects of diverse scope requiring an understanding of current business trends.
- Participate in complex problem resolution and determine methods for new assignments.
- Implement initiatives that result in global process improvements.
- Collaborate with cross-functional teams to drive product sales strategies.
- Provide expertise in product knowledge and market insights to enhance sales efforts.
Requirements:
- 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Preferred Qualifications:
- Extensive experience with transactional risk and fraud tools across the transaction lifecycle, and the ability to deploy the right combination of solutions to optimize for a merchant's unique needs;
- Experience with Fraud Protection Advanced (FPA), Chargeback Protection (CBP), and Dispute Automation (DA) specifically is a bonus.
- Acts as a resource and force multiplier for other sellers, sharing knowledge of RaaS systems and operations, and ushering merchants from lead to live with a focus on discovery and solutioning.
- Ability to position FPA, CBP, and DA against competitive and in-house alternatives, and translate risk and dispute economics, including chargeback ratios and dispute volume, into a quantified, merchant-specific business case.
- Expertise in getting the most out of AI, using AI tools to accelerate discovery, research, solutioning, and pipeline analysis, not just familiarity with them.
- 5+ years of experience solution selling to senior executives at Fortune 1000 companies, including experience engaging C-level decision makers across Product, Sales, and Finance.
- A consistent track record of exceeding quota targets.
- Familiarity with Salesforce CRM.
- MBA or other advanced degree in Finance, Business, or a related field.
- Financial analysis experience.
- A strong analytical mind, with the ability to build ROI-based business cases and evidence-based sales narratives.
- Strong negotiation skills, with the ability to collaborate across teams to structure win-win commercial outcomes.
- Strong communication and interpersonal skills, with the ability to influence and engage stakeholders informally.
- Expert in PowerPoint, Excel, and the Microsoft suite.
- Skilled storyteller, with the ability to communicate a compelling, value-based narrative to executive audiences.
- Experience selling or knowledge of omni-channel and in-store payments solutions.
Benefits:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial.
- Generous paid time off.
- Healthcare coverage for you and your family.
- Resources to create financial security and support your mental health.