Description
Direct Medical Sales operations to achieve revenue and contribution targets for an assigned group of customers through project milestones, customer satisfaction, and project extensions.
Key Responsibilities:
- Prospect and leverage new business opportunities within specified customers/accounts for CSMO, Medical Solution, PPG, and Government engagement projects.
- Approve actions on human resources matters in consultation with HR and other departments.
- Direct the hiring and selection process for Medical Sales staff, conduct candidate reviews, and participate in interviewing.
- Evaluate current methods and develop office/region-based tools for onboarding training for new staff.
- Ensure staff have proper materials, systems access, and training to complete job responsibilities.
- Deliver various Sales and Health Management Services projects according to set milestones and profitability levels.
- Manage overall financial accountability for projects, ensuring key financial performance milestones are achieved.
- Maintain profitable business and customer loyalty through effective customer interface management.
- Develop long-term relationships with assigned customers to maintain and enhance loyalty.
- Provide support to Business Development to strengthen relationships with existing clients and generate awareness on prospects.
- Create Account/Customer plans, monitor, review, report on, and amend plans as necessary.
- Produce pricing and contractual agreements for assigned customers.
- Provide accurate forecast information regarding new business and existing contracts/projects.
- Develop and roll out new service offerings and capabilities.
- Create and develop standards of call quality within the team.
- Contribute to strategic decision-making and continually seek opportunities to improve or develop the business.
- Ensure reporting of identified Adverse Events in line with prevailing processes and guidelines.
- Project a professional impression of the Company and act in accordance with the relevant Pharmaceutical Industry's Code of Practice.
Requirements:
- Bachelor's Degree in Life Science or related field.
- 10 years' medical sales experience, including 4 years' line management experience.
- Equivalent combination of education, training, and experience.
- Good understanding and knowledge of the Pharma Industry, Health Service, and related procedures.
- Good understanding of the wider work of IQVIA.
- Fluency in software operating systems, such as MS Office and customer relationship management systems.
- Advanced management skills.
- Good verbal and written communication skills.
- Planning and financial management skills.
- Interpersonal, organizational, and leadership skills.
- Ability to manage conflicting priorities and multiple, varied projects.
- Ability to establish and maintain effective working relationships with co-workers, managers, and clients.
- Valid driver's license in the state where employed.