Description
Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands.
As a Tele Sales Executive, you will manage restaurant and merchant accounts, oversee day-to-day account operations, and build strong partner relationships.
Key responsibilities include:
- Handling restaurant content management, table reservations, merchant payouts, and resolving operational issues across assigned accounts.
- Collaborating with Key Account Managers (KAMs) on merchant management, escalations, partner requirements, and business-related requests.
- Acting as a liaison between restaurant partners and internal teams, ensuring timely follow-ups and effective communication.
- Identifying and addressing operational concerns, coordinating with relevant teams, and ensuring smooth execution of account-related processes.
- Supporting partner success through proactive stakeholder coordination, issue management, and operational support.
- Maintaining accurate account information and ensuring partner requirements are met within defined processes.