Description
We are seeking a Personal Banker to join our Customer Care team at Barclays. As a Personal Banker, you will provide exceptional customer service while resolving complex customer needs and requests. You will focus on building relationships with customers to add value to our interactions.
Responsibilities
- Provide customer service through various communication channels, including chat, email, and phone.
- Resolve complex customer needs and provide personalized resolutions.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve specific customer inquiries and issues related to the bank's products and services.
- Develop and execute reports and presentations on customer care performance.
- Identify industry trends and developments to implement best practices.
Analyst Expectations
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Take responsibility for specific processes within a team.
- Lead and supervise a team, guiding and supporting professional development.
- Manage own workload, take responsibility for the implementation of systems and processes, and participate in projects.
Requirements
- Confidence and comfort in engaging with customers.
- Clear communication and ability to adapt approach to suit different customers.
- Risk awareness and understanding of the importance of managing risk.
- Relationship-building skills to deepen customer relationships.
- Digital mindset and confidence in using digital tools and technology.
Benefits
- Competitive salary of £27,700.
- Comprehensive core benefits package, including pension plan, private medical insurance, life insurance, and income protection.
What We Offer
- Full training and support from our collaborative team.
- Opportunity to succeed and grow with us.
- A career, not just a role.