Description
Salesforce is looking for a talented and customer-focused Technical Support Engineer fluent in German and English to join our growing Technical Support team in Dublin.
You will be a trusted technical resource for our Qualified Success team and a critical link between customers, Engineering, and Product, troubleshooting complex issues to deliver a seamless customer experience.
Responsibilities
- Manage and prioritize customer support requests across live chat, email, and phone, owning cases from initial investigation through final resolution
- Investigate, diagnose, and resolve complex technical issues using your knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
- Work with Engineering to identify root causes and escalate product bugs, and partner with Product to share customer feedback that shapes the roadmap
- Create and improve documentation and knowledge base articles, support incident response, and streamline support workflows as a trusted technical advisor
Requirements
- Fluency in German and English, with excellent written and verbal communication skills in both languages
- 2 to 4 years of work experience, including strong knowledge of Salesforce CRM, Salesforce CPQ, and Revenue Cloud Advanced
- Strong analytical and problem-solving skills, with a persistent, detail-oriented approach to driving issues through to resolution
- A passion for exceptional customer support, and the ability to explain complex technical concepts clearly and work effectively across Support, Engineering, Product, and Customer Success teams
Nice to Have
- Bachelor's degree (BA/BS) in Computer Science, Information Technology, Engineering, or a related technical field
- Salesforce Certified Administrator or Salesforce Certified Platform Developer I certification
- Experience supporting Salesforce-based applications, integrations, or SaaS platforms, including troubleshooting Salesforce CPQ and Revenue Cloud Advanced implementations
- Familiarity with technical support processes, incident management, and case management, and the ability to manage multiple priorities in a fast-paced environment
Benefits
- Unleash Your Potential: our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best