Description
The Program Manager leads end-to-end program execution and contracted delivery for TRSS customers, serving as a primary point of contact for contract performance, stakeholder engagement, renewal readiness, and growth opportunities.
Key Responsibilities:
- Managing the assigned contract portfolio and renewal life cycle
- Leading regular portfolio review activities with internal stakeholders
- Establishing productive relationships with key customer stakeholders
- Ensuring compliance with government regulations, industry standards, and contractual requirements
- Monitoring contract performance, pricing assumptions, and renewal-related financial inputs
- Using data, customer feedback, and performance insights to support informed decisions
- Coordinating with internal teams to resolve contract, delivery, or customer experience issues
- Maintaining a strong understanding of the assigned product, customer use cases, and value drivers
Required Qualifications:
- Bachelor’s degree in business or related field
- 3–10+ years of experience in program management, account management, customer delivery, or a related field
- Experience supporting U.S. Government or federal government customers in a government contracting environment
- Growth mindset with the ability to identify customer needs, retention risks, and opportunities to expand value
- Demonstrated progressive program leadership experience, including account planning, contract renewal support, portfolio governance, and growth strategy
- Strong interpersonal skills, including mentoring, coaching, collaborating, and team building
- Strong analytical and problem-solving skills, along with excellent written and oral communication skills
- Ability to obtain and maintain a U.S. National Security Clearance
- U.S. Citizenship essential to comply with government contract/agency or department of Federal Government requirements
Preferred Qualifications:
- Experience working with public records, investigative data, government data, or commercial data products
- Experience managing programs and/or accounts for Federal Government clients
What's in it For You?:
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact