Description
Join Ubisoft's Customer Experience (CX) Program Management team and gain hands-on experience in an international and fast-paced environment.
You will help to mobilize and work closely with cross-functional teams across Ubisoft to plan and execute efficient live operations while advocating for the player experience and proactively safeguarding our franchises and company reputation.
As a Customer Experience Program Manager Assistant, your tasks will be:
- Plan & Manage Live Operations: identifying, planning and executing Live Operations for Ubisoft's Games & Services to ensure launch readiness & operational excellence for cross-functional teams.
- Working on Continuous Improvement & Process Evolution: Collaborate with internal partners to gather feedback, document key learnings, and track improvements in the Continuous Improvement Repository (CIR).
- Ensuring Knowledge Management: Develop and maintain clear work instructions, process workflows, and best practices using Confluence and internal tools (Miro, SharePoint...) to ensure knowledge continuity for the CX Program Management team.
- Gathering and Analysing Data: Collect, clean, and analyze past live operations data to extract actionable insights, leveraging analytical skills to drive process improvements.
- Assisting with Transversal projects : Transversal projects to improve collaboration across global publishing and beyond.
QUALIFICATIONS:
- You are currently pursuing a higher education degree specializing in project management or equivalent;
- You have a previous experience in project management, planning live operations in a cross-functional environment;
- You are a team player and have at heart to gather feedback and contribute to process improvements;
- You are detail-oriented and a structured thinker, giving you the ability to organize workflows, improve efficiency and solve problems;
- Proficiency in Excel is essential to collect, clean and analyze Data, and an experience with KPI tracking is a bonus;
- A prior coursework or experience in knowledge mapping, basic understanding of ITIL principles is appreciated, and familiarity with BPMN flows would be an added advantage;
- You have a fluent level of English, both written and spoken. French is a bonus;
- As a player or not, you have a strong interest about the video game industry!
Benefits as a Trainee at Ubisoft:
- Internship reward according to the studies level.
- Meal voucher Swile Card, 50% refund of travel pass, 1 day-off per month
- Ticket reduction (concerts / shows), access to the Ubisoft gym at preferential price.