Description
The Data Center and Internet Infrastructure team is critical in crafting the future of networking and compute solutions for enterprise, hyperscalers, and service provider customers.
As a Business Operations Manager within the Data Center and Internet Infrastructure (DCII) product organization, you will serve as a key operational strategist and partner.
Responsibilities:
- Central Operational Leadership: Act as an operational partner overseeing core operational cadences, the rhythm of the business, support the measurement of our strategic priorities, and ensure follow-up is rigorously tracked across the entire organization.
- Employee Experience & Onboarding: Own the end-to-end employee lifecycle experience.
- AI Strategy & Advocacy: Support the DCII AI Ambassador program.
- Executive Communication & Wins: Collaborate with Executive Communications to document, socialize, and celebrate critical customer wins.
- Strategic Initiatives: Lead high-impact, cross-functional projects that require complex stakeholder management and drive toward measurable business outcomes.
Minimum Qualifications:
- Experience in high-tech business operations, chief of staff roles, program management, or a similar function.
- Experience with the Microsoft Office (such as SharePoint, Excel, Word, PowerPoint)
- Experience using AI platforms such as Codex, Claude, Gemini, Copilot, ChatGBT
- Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or equivalent relevant work experience
Preferred Qualifications:
- Demonstrated experience using AI tools for business productivity and a strong desire to stay at the forefront of AI innovation.
- Expertise in managing end-to-end programs, from planning and cross-functional alignment through execution, measurement, and continuous improvement.
- Ability to identify operational bottlenecks and proactively implement scalable solutions.
- Exceptional written and oral communication skills; ability to synthesize complex information into compelling narratives for executive audiences.
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
- Non-exempt employees receive 16 days of paid vacation time per full calendar year
- Exempt employees participate in Cisco's flexible vacation time off program
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Optional 10 paid days per full calendar year to volunteer