Description
As a Dealer Success Manager, you will operate as a Strategic Consultant and Customer-Centric Partner to Capital One's auto dealers. Your primary goal will be to anchor your efforts firmly within the Capital One Sales Process.
You will be responsible for:
- Collaborating with the Area Sales Manager (ASM) and POD team members to develop and execute cohesive market strategies and achieve unified sales goals
- Driving superior success by contributing to and supporting the POD's sales efforts for Navigator Platform
- Owning the customer adoption and retention lifecycle
- Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization
- Troubleshooting product and process issues related to Navigator Platform
- Conducting frequent in-market visits to dealerships to foster relationships and execute the customer enablement cycle
This role requires:
- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
Preferred qualifications include:
- Bachelor's Degree
- 2+ years of experience in Process Management
- 2+ years of experience in Relationship management
The salary range for this role is $109,900 - $125,400 per year.
Benefits include performance-based incentive compensation, health, financial, and other benefits that support total well-being.