Hotline Technical Advisor

We are seeking a highly skilled Hotline Technical Advisor to join our team in Chennai, India. As a Hotline Technical Advisor, you will be responsible for providing technical support to dealers and customers through various channels, including phone, email, and online platforms.

Key responsibilities:

• Receive, review, and respond to technical queries from the field through Technical Support Request (TSR), emails, and phone calls
• Track and update the status of open concerns and provide timely resolution
• Utilize various software systems, including PTS, GCQIS, GTAC, Servis2, and Panda
• Collaborate with dealer technicians and internal stakeholders to resolve technical issues
• Analyze data and provide insights to improve technical support processes

Requirements:

• ITI or Diploma or Bachelor's degree or Master's degree in Mechanical or Automobile Engineering
• Minimum 5 years of experience in hotline operations, FSE, or warranty
• Strong technical knowledge of automotive products and processes
• Excellent communication and interpersonal skills
• Ability to work under pressure and in a fast-paced environment

Preferred qualifications:

• Prior experience in automotive or related industries
• Technical hotline OEM experience
• Ford level 3 or equivalent certifications
• Completion of New Model Training