Description
We are seeking a highly skilled Hotline Technical Advisor to join our team in Chennai, India. As a Hotline Technical Advisor, you will be responsible for providing technical support to dealers and customers through various channels, including phone, email, and online platforms.
Key responsibilities:
- Receive, review, and respond to technical queries from the field through Technical Support Request (TSR), emails, and phone calls
- Track and update the status of open concerns and provide timely resolution
- Utilize various software systems, including PTS, GCQIS, GTAC, Servis2, and Panda
- Collaborate with dealer technicians and internal stakeholders to resolve technical issues
- Analyze data and provide insights to improve technical support processes
Requirements:
- ITI or Diploma or Bachelor's degree or Master's degree in Mechanical or Automobile Engineering
- Minimum 5 years of experience in hotline operations, FSE, or warranty
- Strong technical knowledge of automotive products and processes
- Excellent communication and interpersonal skills
- Ability to work under pressure and in a fast-paced environment
Preferred qualifications:
- Prior experience in automotive or related industries
- Technical hotline OEM experience
- Ford level 3 or equivalent certifications
- Completion of New Model Training