Description
We are seeking a Technical Account Manager (TAM) to join our team in Dalian, Liaoning, China. As a TAM, you will be responsible for delivering proactive services to our customers, focusing on moving them from event-driven to experience-driven service.
Key Responsibilities:
- Develop and maintain an account support plan (ASP) in collaboration with the account service manager (ASM)
- Prepare and deliver regular support planning and reviews with the customer
- Drive technical reviews with the customer to analyze support incident data and identify trends and action plans to reduce risk and recurrence
- Create a technical operational profile of the assigned customer environment to understand their technical operations and overall business focus
- Collaborate with the ASM to deliver predefined proactive deliverables
- Coordinate with the ASM on credit usage as part of the account support plan
Requirements:
- Proficiency in Cantonese and English
- Develops and maintains strong relationships with customers and the assigned account team
- Key focus is delivering proactive services and providing technical guidance to customers
- Establishes understanding of customer's business and IT environment
- Develops and maintains strong knowledge of HPE technologies and services offerings
- Identifies potential problems and recommends solutions to prevent occurrence
- Communicates clearly and concisely to demonstrate value add of proactive deliverables
What We Offer:
- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
- Investment in your career development
- Unconditional inclusion and flexibility to manage work and personal needs