Description
We are looking for a strategic and experienced leader to serve as our Head of Customer Due Diligence, Americas.
You will oversee a team of five people managers and a total of ± 45, spanning onboarding to ongoing reviews, and will play a pivotal role in evolving the CDD function across the region.
Team Leadership & Development
- Lead and coach a high-performing CDD team across Sao Paulo, San Francisco and Chicago, including five people managers empowering them to grow in CDD knowledge and leadership skills.
- Recruit and expand the function as needed to support regional growth, ensuring consistent coverage and capability across locations.
- Track and evaluate team performance against key metrics and global/regional OKRs, driving continuous improvement.
Strategy, Operations & Stakeholder Management
- Define and execute the regional CDD strategy, ensuring alignment with global policies while addressing region-specific regulatory and commercial needs.
- Serve as a senior escalation point for internal and external stakeholders, providing guidance on complex cases and critical decisions.
- Collaborate with Commercial teams to balance risk and business objectives, enabling pragmatic and compliant decision-making.
- Partner with Compliance, Operations, and Product teams to improve processes, identify automation opportunities, and implement scalable solutions.
- Represent the Americas CDD function in regional and global initiatives, translating customer feedback and operational insights into actionable improvements.
Who you are
- 10+ years of experience in Operations (preferably Onboarding, KYC/CDD, Risk) or Compliance within financial services, fintech, banking, investment banking, or consulting.
- 7+ years of MoM people management experience (leading managers or team leads) and building high-performing teams across regions and functions.
- A strategic, operational, and hands-on leader who can translate regulatory and business requirements into actionable, scalable solutions.
- Exceptional at influencing and aligning stakeholders across regions, functions, and seniority levels through clear, confident communication.
- Growth-oriented, focused on optimizing processes, building scalable solutions, and driving individual and team development.
- Comfortable navigating ambiguity and evolving environments, balancing commercial and risk priorities.
- Deeply merchant-focused, keeping the merchant experience at the core of every decision, process, and solution.
Compensation We offer a competitive compensation package that includes both a base salary and equity in the form of RSUs. Base salary ranges are location-dependent: The annual base salary range for this role is $190,000 to $260,000 plus RSU's;