Digital Implementation Manager

The Digital Implementation Manager (Primary Care EPR Migration) will lead the delivery of a significant portfolio of primary care electronic patient record (EPR) migration programmes across South East London and other London Integrated Care Boards (ICBs).

The postholder will oversee implementation planning, readiness assessments, data migration, testing, training, cutover, go-live and post-implementation support, ensuring safe, coordinated and effective delivery across multiple GP practices and deployment waves.

Travel across South East London boroughs and to GP practices and other relevant sites will be required.

The role will focus on leading the implementation of primary care EPR systems, translating programme strategy into integrated delivery plans and ensuring that implementation activity meets agreed standards for quality, safety, governance and delivery.

The postholder will manage complex risks, issues, dependencies, resources and supplier performance, providing senior implementation leadership and assurance throughout the migration process. They will coordinate readiness reviews, testing, training, cutover, go-live and hypercare, ensuring continuity of primary care services and the safe adoption of new digital systems.

Working collaboratively with GP practices, clinical and operational teams, digital transformation leads, suppliers, technical specialists and London-wide and national partners, the postholder will support interoperability, consistent implementation approaches and the achievement of measurable programme benefits.

The Digital Implementation Manager will provide senior leadership for a portfolio of primary care EPR implementations across South East London and other London ICBs. The postholder will be accountable for coordinating delivery from initiation and readiness assessment through to go-live, hypercare and transition into business-as-usual support.

The role requires significant autonomy, strong programme management expertise and the ability to influence stakeholders across organisational boundaries. The postholder will ensure that implementation decisions are evidence-based and that patient safety, service continuity, information governance and value for money remain central to delivery.

Key responsibilities include:

• Leading a portfolio of concurrent GP practice implementations, developing integrated plans, priorities, milestones and measurable outcomes.
• Coordinating discovery, data preparation, system configuration, testing, training, cutover, go-live, hypercare and handover activities.
• Establishing and assuring implementation readiness standards, reviewing evidence and making recommendations at formal readiness and go-live decision points.
• Managing delivery risks, issues, assumptions, dependencies and escalations, implementing recovery plans where required.
• Coordinating deployment sequencing, capacity planning, resource allocation and interdependent workstreams across multiple practices.
• Monitoring supplier performance, milestones, deliverables, expenditure and value for money.
• Establishing robust programme controls, maintaining accurate documentation and providing progress reports, dashboards, exception reports and assurance updates to senior governance forums.
• Developing effective working relationships with GP partners, practice managers, Primary Care Networks, clinical leaders, operational teams, suppliers and system partners.
• Leading implementation meetings, workshops and readiness reviews, resolving complex issues and securing agreement across organisations.
• Working with London-wide and national technical teams to support the timely delivery of system integrations and interoperability requirements.
• Ensuring compliance with relevant information governance, data protection, cyber security, clinical safety and records management requirements.
• Providing leadership, guidance and support to implementation teams and multidisciplinary colleagues, promoting accountability, inclusion and continuous improvement.
• Capturing lessons learned and contributing to implementation standards, guidance, evaluation and benefits tracking.
• Monitoring programme funding and supporting reporting requirements relating to funding provided by NHS England.

Person Specification:

Essential Experience:

• Expert knowledge of NHS primary care, GP practice operations, digital transformation and the implementation and optimisation of electronic patient record systems.
• In-depth knowledge of information governance, data protection, cyber security, clinical safety, procurement and assurance requirements relevant to complex healthcare technology implementation.
• Extensive senior-level experience of leading complex, large-scale digital transformation or technology-enabled change programmes across multiple organisations or sites.
• Demonstrable experience of leading concurrent workstreams, sites or implementations, managing significant interdependencies, resources and delivery risks.
• Substantial experience of influencing and advising executive and senior clinical leaders, operational teams, suppliers and technical specialists across organisational boundaries.
• Experience of establishing and operating robust programme governance, managing complex risks and dependencies, producing senior-level assurance and leading recovery or escalation activity.
• Experience of facilitating workshops, readiness reviews, process mapping or requirements-gathering sessions.
• Experience of coordinating testing, training, cutover, go-live or post-implementation support.

Desirable Experience:

• Experience of EPR, clinical system or GP system migration and implementation.
• Experience of working in or with general practice, Primary Care Networks, an ICB or another NHS organisation.

Benefits:

• Salary: £66,274 to £73,496 per year, including high cost area supplements (HCAS)
• Contract: Fixed term, 12 months
• Working pattern: Full-time