Description
We are seeking an Agile Experience Manager to join our team at Cigna Healthcare. As an Agile Experience Manager, you will be responsible for defining and delivering the end-to-end stakeholder experience globally across Cigna International Health.
Overview The Agile Experience Manager is accountable for defining and delivering the end-to-end stakeholder experience (e.g., Customer, Client, Provider, Claims, GOP) globally across Cigna International Health and reports to the Director, Strategy & Transformation.
Key Responsibilities
- Experience Strategy & Vision
- Define and maintain the experience vision, strategy, and roadmap.
- Translate business and customer needs into measurable outcomes and priorities.
- Align experience initiatives with enterprise strategy and business objectives.
- Leverage customer insights, operational data, market trends, and emerging technologies to drive continuous improvement.
- Outcome Delivery & Performance
- Define and monitor outcome-based KPIs and success measures.
- Own financial, operational, and experience performance outcomes.
- Drive delivery of measurable business value through coordinated execution.
- Establish transparent measurement and reporting frameworks.
- Cross-Functional Leadership
- Align multiple Agile teams around shared experience outcomes.
- Drive end-to-end flow across product, process, technology, and service layers.
- Resolve dependencies, priorities, and delivery barriers.
- Build alignment across stakeholders without direct line authority.
- Financial, Risk & Governance Management
- Manage experience-level investment priorities and value realization.
- Balance demand based on business value, customer impact, and strategic objectives.
- Ensure compliance with regulatory, contractual, privacy, security, and governance requirements.
- Lead governance discussions related to experience performance and delivery.
- Leadership & Influence
- Act as a senior leader across business, operations, product, and technology stakeholders.
- Champion customer-centricity, accountability, and outcome-driven decision making.
- Coach teams in adopting experience-led ways of working.
- Lead organizational change and adoption of experience improvements.
Benefits
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program